Ultra Privacy Policy

At Ultra, we take your privacy seriously and are committed to protecting the personal information you share with us. This Ultra Privacy Policy explains how we collect, use, store, and safeguard your data when you register, log in, deposit, play, or otherwise interact with our platform at Ultra Casino.com. We are operated by BP Group Limited, a company incorporated in Malta and licensed by the Malta Gaming Authority under licence number MGA/B2C/203/2011. By creating an account with us, you agree to the practices described below.

Information We Collect

When you complete Ultra register steps or use our Ultra app, we collect several categories of information to provide our services and comply with our legal and regulatory obligations. We gather this data directly from you, automatically through your use of our platform, and occasionally from trusted third parties such as payment processors and identity verification providers.

• We collect your full name, date of birth, address, email, and phone number when you register
• We record identification documents submitted during our verification process
• We track your gaming activity, including bets placed, games played, and time spent on our site
• We store transaction details relating to every Ultra deposit and Ultra withdrawal you make
• We log technical data such as your IP address, device type, and browser information when you access our Ultra casino login page
• We retain records of your communications with our customer support team

How We Use Your Data

We use the information we collect to operate our services responsibly and to enhance your overall experience. Our purposes for processing your personal data include verifying your identity, preventing fraud, processing payments, and delivering promotions such as our Ultra casino bonus offers, Ultra no deposit bonus campaigns, and Ultra free spins rewards. We also use your data to personalize your experience across our Ultra slots and Ultra live casino sections.

• We use your data to confirm your age and eligibility to play
• We use your data to process deposits, withdrawals, and bonus eligibility, including validating any Ultra bonus code or Ultra promo code you apply
• We use your data to detect suspicious activity and prevent money laundering
• We use your data to send you marketing communications, where you have given consent
• We use your data to respond to support requests submitted via live chat or email
• We use your data to comply with regulatory reporting obligations under our Malta Gaming Authority licence

Legal Basis for Processing

We process your personal data on several legal grounds, including the performance of our contract with you, compliance with our legal obligations as a licensed operator, our legitimate interests in preventing fraud and improving our services, and, where applicable, your explicit consent for marketing purposes.

Cookies and Tracking Technologies

We use cookies and similar technologies to recognize you when you return to our site, remember your preferences, and analyze how our platform is used. Cookies also help us keep you logged in securely when you use Ultra login credentials across sessions. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our Ultra casino app or website.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with carefully selected partners to operate our business effectively and meet our regulatory duties.

• We share data with payment providers to process your Ultra deposit and Ultra withdrawal requests
• We share data with identity verification companies to confirm your eligibility
• We share data with regulatory bodies, including the Malta Gaming Authority, upon lawful request
• We share data with our affiliated brands within the PressEnter Group where necessary for compliance purposes
• We share data with law enforcement agencies where required by law

Data Security

We implement industry-standard technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our servers use encryption protocols, and access to your account information is restricted to authorized personnel only. While we work hard to secure our systems, we encourage you to use a strong password and to keep your Ultra casino login details confidential.

Identity Verification and Know Your Customer Checks

As a licensed operator, we are required to verify the identity of our players. Once your cumulative deposits reach 2,000 EUR or the currency equivalent, we will request additional documentation before processing further withdrawals. We use this information solely to confirm your identity, prevent fraud, and comply with anti-money laundering regulations.

Your Data Protection Rights

We recognize your rights under applicable data protection law, including the General Data Protection Regulation where relevant. You have the right to request access to the personal data we hold about you, ask us to correct inaccurate information, request deletion of your data where legally permissible, and object to certain types of processing, including direct marketing.

• You may request a copy of the personal data we hold about you
• You may ask us to correct or update inaccurate details
• You may request that we erase your data, subject to our legal retention obligations
• You may withdraw consent for marketing communications at any time
• You may lodge a complaint with the relevant data protection authority if you believe we have mishandled your data

To exercise any of these rights, please contact our support team at support@Ultra Casino.com, and we will respond in accordance with applicable timeframes.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal, regulatory, and accounting obligations. If you have not logged into your account for 12 months, we may apply an inactivity fee as outlined in our terms, and your data will continue to be stored securely during this period.

Responsible Gaming and Your Privacy

We use certain personal data to support responsible gambling measures, including monitoring for signs of problem gambling and enforcing self-exclusion requests. Where you request a cool-off period or self-exclusion, we retain relevant records to ensure these restrictions are properly enforced across our platform.

Third-Party Links

Our website may contain links to third-party sites, including partner brands and payment providers. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective privacy policies before sharing any personal information.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and if we become aware that we have inadvertently done so, we will take immediate steps to delete such information.

International Data Transfers

As we serve players across multiple jurisdictions, your data may be transferred to and processed in countries outside your country of residence. Where such transfers occur, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection standards.

Changes to This Privacy Policy

We may update this Ultra Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of our services after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or if you wish to exercise your data protection rights, please reach out to our support team through live chat, available 24/7, or by emailing support@Ultra Casino.com. We are here to address any privacy-related concerns you may have.